FAQ
Return Policy
We accept returns within 14 days of delivery.
Items must be unused, in original condition, and returned with original packaging.
Customers are responsible for return shipping costs.
For return requests or questions, contact us at:
Thank you for shopping with Faéz in Firenze.
Are any purchases non-returnable?
No, all purchases are eligible for return.
For more questions contact us at: faezinfirenze@gmail.com
When will I receive my order?
We will work quickly to deliver your order as soon as possible. Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can I contact you for questions or help?
For any questions or assistance, please contact: faezinfirenze@gmail.com
We aim to respond to all inquiries as quickly as possible.